Had another great experience with Air and Water Factor after my water heater failed last week. The company reacted quickly with two great plumbing technicians (Kyle and Ed) and had the new energy efficient unit up and operational in 2 hours or so. Great job and thanks for your prompt and efficient response!
I have been a customer of Air Factor (Now Air. Water and Mechanical) for 20 years, and although the service has been incredible over the years my recent A/C and Heater replacement experience was outstanding from start to finish. Our system quit early Thursday morning and Katie had Tom Butcher enroute very early. He diagnosed the system and determined repair costs would have been very high especially for a 25 year old Trane system (Air factor has maintained the system for the last 21 years through their maintenance program-worth it's weight in gold!) He provided a number of options and I chose to go with an excellent, very modern variable speed Trane system which is working like a dream!. But, my real reason for the comments is the very professional and efficient removal and installation team of Johnny Martinez, Anthony Bussari, Brian Miracle and Tom Butcher!!!!! These guys busted their butts in the Arizona heat and did an incredible job from beginning to end, including clean up. I have been a loyal customer for the past 20 years and will be for many years to come. If you want excellent equipment and superior installation/service this is the place to go! Thanks guys for your hard work and professionalism!!! Best Regards, Mike Callahan
I have used Air & Water Mechanical (although it is still called Air & Water Factor on this website) for a few years: they installed my R O system and water softener. Once a year the R O system filters get changed and the water heater gets purged. These maintenance jobs were done a couple of days ago by Logan; he is a fine young man, courteous and friendly who did a great job! 🙂
This is a great Air & Water Factor company. Fantastic service, excellent technicians, with professionalism and humor at the same time. They responded quickly to our call and they took care of our problem. They made sure everything worked perfect before they left. We highly recommend them to all of our friends and to our family.
My air conditioning system was extremely noisy, engineered incorrectly and installed wrong originally. Replacing a system like mine was especially challenging because the indoor section was in a space that was too small. There simply is not an indoor section available today that would fit in the same space. The Air & Water Factor install team spent a considerable amount of time figuring out how to relocate the indoor section into a closet. The benefit is that we were able to use standard equipment with greater warranties, and eliminate the noise. The owner Mel was actually onsite for the work to ensure that everything went smoothly. He worked with me from start to finish making sure I am 100% satisfied with all details in regards of install, schedule and pricing. I could not be more impressed and happy with the finished product. I would highly recommend Air & Water Factor to anyone who needs air conditioning work performed in their home.
When I contacted Kevin at Air & Water Factor, I did so at the recommendation of Mark Woodbeck. I expected to put in both a furnace and AC. When Kevin called to make the installation appointment, he said after inspection and reflection that I only needed AC.
I was, needless to say, pleased and very surprised. How many salesmen would do that?
Many thanks to all of the employees.
The service was prompt and complete!
Chris has got to be the Best Service Tech/representative you have. He has always done the best job you could ask for everyone should be like Chris. Air & Water factor need's more service tech like him. Was helpful and gave a good explanations of what he did or found. Hope Chris come next time when i need any repairs or service. Keep up the great work.
I have been a very satisfied customer of Air & Water Factor for several years and continue to be impressed with the service on both the A/C and Plumbing side.
Thanks for being responsible, dependable, and a company we feel is honest and upfront. We would use your services again, and we would refer you to our friends. We give you a Straight "A" grade!
I wanted to take a moment to thank you for the excellent customer service we received. From the initial call to the follow up on our unit, your team has been responsive and polite. It is refreshing to have a company that works hard for the customer. I definitely want to put a mini split in my room and will be calling Air and Water Factor only when I am ready. Thank you again for all you do!